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Executive Presence for the Non-Executive - January 2008
Leadership Book of Numbers - February 2008
Learning on Demand - May 2008
CMI Embraces Service Excellence - August 2008
Webinars Focus on Female Execs - September 2008
Distinguished Women - November 2008
Training Top 125 - March 2009
Sales & Service Excellence Magazine – November 2009
White Papers
Creating Training that Sticks - January 2009
HR Boot Camp - January 2009
Focus on Process Improvement - February 2009
Service Excellence in Clubs - April 2009
Service Excellence in Banks - May 2009
Service Excellence & Internal Customers - June 2009
Delegation & Time Management - July 2009
10 Essentials for Effective Interviewing - August 2009
The Cost of Ineffective Leadership – November 2009
Case Study - LJRG Leadership Center - November 2009
Case Study - RCLC - November 2009
Newsletters
Jan09 - Creating Employee Engagement
Feb09 - Seven Signs of a Bad Boss
Mar09 - Principle 1 - Vision
Apr09 - Principle 2 - Business Objectives
May09 - Principle 3 - Service Standards
Jun09 - Principle 4 - Intervention & Learning Strategy
July09 - Principle 5 - Organizational Alignment
Aug09 - Principle 6 - Measurement & Leadership Accountability
Sep09 - Applying the Six Principles to Personal Life
Oct09 - Ensuring Success in Service Excellence
Nov09 - Senior Leadership's Role in Excellence
Jan10 - Mid-Manager's Role in Excellence
March10 - The Purpose Driven Leader
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Service Tips
Service Excellence is the concept or act of consistently elevating the level of service delivered to the customer from mediocre to superior, with the intent of dramatically increasing customer loyalty, employee engagement and profitability.
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