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Performance Solutions by Design in the News
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Sales & Service Excellence Magazine – November 2009 88
Training Top 125 - March 2009 200
Webinars Focus on Female Execs - September 2008 300
CMI Embraces Service Excellence - August 2008 328
Distinguished Women - November 2008 243
Learning on Demand - May 2008 463
Leadership Book of Numbers - February 2008 586
Executive Presence for the Non-Executive - January 2008 539
Premier Consulting Firms Forge Strategic Alliance to Enhance Patient Loyalty - Aug07 665
 
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The first step in making things right for the customer who has encountered a negative experience with you is to see the customer’s complaint as an “opportunity” not a problem.
 

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