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Tahoe Mountain Club (May 2008)        Wild Dunes Resorts (Oct. 2007)
College of Charleston        Lee Michaels Fine Jewelers
LJRG LAI        Lux Bond Green
Tahoe Mountain Club Trainers       
 

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The first step in making things right for the customer who has encountered a negative experience with you is to see the customer’s complaint as an “opportunity” not a problem.
 
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