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The Six Principles of Service Excellence |
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THE SIX PRINCIPLES OF SERVICE EXCELLENCE
  Today, the vast majority of organizations deliver mediocre service. Sadly, as consumers, we have slowly come to accept mediocre service as the norm. When consumers have several companies to choose form that offer similar services or products, what separate world-class businesses from the others is service.
In The Six Principles of Service Excellence, author Theo Gilbert-Jamison defines what world-class service is and lays out the process for achieving and sustaining it, forever. The Six Principles of Service Excellence is essential reading for executive teams, managers, supervisor or employees searching for a comprehensive, yet simple approach that will improve service delivery, drive customer loyalty and ultimate foster financial success!
The Six Principles of Service Excellence can be purchased through: 
THE SIX PRINCIPLES OF SERVICE EXCELLENCE WORKBOOKDo you have your copy of The Six Principles of Service product and service quality. The Six Principles of Service Excellence Workbook is designed specifically for professionals wanting a jump start on creating a culture of serviced excellence.
This workbook not only includes all of the information contained in the book, but also fifteen user-friendly worksheets created to effectively assist your team in defining the company’s service philosophy, aligning employees, and implementing vital operational processes to close service gaps. Call our offices directly or send us an email to order your workbook today. The cost is $199 (plus shipping and handling).
order now
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Service Tips
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The first step in the performance evaluation process is to set goals, expectations and standards. |
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