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Performance Solutions by Design (PSBD) is an elite performance consulting firm that caterers to luxury and premium brands with an emphasis on transforming organizations to create the ultimate customer experience. We specialize in helping organizations achieve and sustain a culture of Service, Performance, and Operational Excellence. We offer our clients an innovative, yet comprehensive approach to elevating customer loyalty and bottom-line results through 100% employee engagement.
Performance Solutions by Design works with small and large organizations in just about every industry to include: health care, banking & finance, automotive, hospitality, golf operations, law firms, education, home building, luxury residences & condominiums.
We do keynote presentations, develop tailored leadership and executive learning programs; we offer private consulting services to refine organizational culture (vision statement, mission statement, and standards of service); we also refine or develop tailored New Employee Orientation Programs for organizations.
Founded in 2003, our offices are headquartered in Atlanta, Georgia. When organizations partners with Performance Solutions by Design to create and implement their Service Excellence Initiative or to design a comprehensive Leadership Development Program they get a team of subject matter experts at their finger tips.
With over 40 years of combined experience with The Ritz-Carlton organization, our team possesses expertise in Human Resources, Training & Development, Instructional Design, Organizational Effectiveness, Workplace Safety, Customer & Employee Satisfaction Survey Design & Administration, Total Quality Management , Strategic Planning, Human Performance Improvement and much more.
Our Vision StatementTo be the Undisputed Leader in Driving Cultural Change and Performance Excellence
Our Mission StatementPerformance Solutions by Design is a value based organization that is comprehensive in its approach.
Our talents and uniqueness contribute to our effectiveness in driving change.
In a trusting environment, we strive to create balance and joy in our lives, and fulfillment in our work.
Our Business Objectives100% Employee Engagement
90% Customer Loyalty
90% of Customers Likely to Recommend Our Services to Others
75% Repeat Business
0% Defects
Our MottoDriving World-Class Performance through People to Achieve Bottom-Line Results
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Latest Events
- InterContinental Hotel Group (Atlanta, Ga)
July 30, 2008 (9:00 am) - July 31, 2008 (5:00 pm)
(PSBD Events) Executive Presence for the Non-Executive
- InterContinentsl Hotel Group (Atlanta, Ga)
August 12, 2008 (9:00 am) - August 13, 2008 (5:00 pm)
(PSBD Events) Executive Presence for the Non-Executive
- Emory Center for Lifelong Learning (Atlanta, Ga)
August 19, 2008 (1:00 am) - August 20, 2008 (9:00 am)
(PSBD Events) Executive Presence for the Non-Executive
- Traditional Jewelers (Newport Beach, CA)
September 08, 2008 (9:00 am) - September 09, 2008 (5:00 pm)
(PSBD Events) Unleashing Leadership Potential
- The Governor's Office of Customer Service
September 09, 2008 (9:00 am - 5:00 pm)
(PSBD Events) The Customer Service Champion's Retreat
View Full Calendar
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