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Service Excellence Products |
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THE SIX PRINCIPLES OF SERVICE EXCELLENCEToday, the vast majority of organizations deliver mediocre service. Sadly, as consumers, we have slowly come to accept mediocre service as the norm. When consumers have several companies to choose form that offer similar services or products, what separate world-class businesses from the others is service.
In The Six Principles of Service Excellence, author Theo Gilbert-Jamison defines what world-class service is and lays out the process for achieving and sustaining it, forever. The Six Principles of Service Excellence is essential reading for executive teams, managers, supervisor or employees searching for a comprehensive, yet simple approach that will improve service delivery, drive customer loyalty and ultimate foster financial success! The Six Principles of Service Excellence can be purchased through:
THE SIX PRINCIPLES OF SERVICE EXCELLENCE WORKBOOK
Do you have your copy of The Six Principles of Service product and service quality. The Six Principles of Service Excellence Workbook is designed specifically for professionals wanting a jump start on creating a culture of serviced excellence.
This workbook not only includes all of the information contained in the book, but also fifteen user-friendly worksheets created to effectively assist your team in defining the company’s service philosophy, aligning employees, and implementing vital operational processes to close service gaps. Call our offices directly or send us an email to order your workbook today. The cost is $199 (plus shipping and handling). order now
THE LINE-UP LIBRARY
Daily and Weekly Line-Ups are a vital component in sustaining service, performance, and operational excellence. Vivian Bright has created a dynamic, information packed Line-Up Library filled with twenty-four weeks of engaging line-up topics. The Line-Up Library contains a manual and CD that makes it easy for any organization (regardless of size) to create meaningful line-up experiences time and time again. The cost of the Line-Up Library is $599 (plus shipping and handling). With every purchase you will receive 1-hour of free consultation on how to jump start your Daily or Weekly Line-Ups. order now
A YEAR IN LEADERSHIP BEST PRACTICES – 2006, VOLUME 1 (PUBLISHED WHITE PAPERS)
This CD ($79) houses all of the year’s white papers in an easily searchable format. Save time and shelf space with this unique product or purchase the CD and Hardcopy ($125) for your viewing pleasure. This comprehensive collection of our published white papers cover an array of topics which encompass ways to reduce labor turnover, dealing with mergers and acquisitions, customer loyalty, employee empowerment, measurement and leadership accountability to name a few. order now
A YEAR IN LEADERSHIP BEST PRACTICES – 2006, VOLUME 2 (PUBLISHED NEWSLETTERS)
This CD ($79) houses all of the year’s newsletters in an easily searchable format. Save time and shelf space with this unique product or purchase the CD and Hardcopy ($125) for your viewing pleasure. This comprehensive collection of our published monthly newsletters cover an array of topics which encompass The Six Principles of Service Excellence, The Three Dangers, Managing Change, New Employee Orientation, Raising the Bar to Drive Excellence and much more. order now
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