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What are some of the success stories of PSBD? |
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Every customer we partner with has a success story, but six companies in particular come to mind for various reasons: (1) King & Spalding Law Firm thought enough of their service excellence initiative to dedicate a Service Excellence Director to ensure sustainability; (2) DeKalb County School System involved employees and leaders at al levels from board members, senior administrators and educators to custodial, food services, transportation and administrative staff; (3) Piedmont Hospital totally revised their New Employee Orientation to ensure new hires fully understand their role in driving excellence propelling them to Best in Class; (4) First Reliance Bank integrated quarterly customer satisfaction surveys to continually measure and track the effectiveness of their service excellence initiative; (5) One Charles, a luxury condominium development, integrated service excellence into their opening process to establish the company culture from the onset and became their company’s benchmark; (6) Auburn University Hotel & Conference Centers integrated service excellence into a comprehensive leadership development program to ensure sustainability.
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Service Tips
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Differentiating yourself from the competition requires service that not only meets but exceeds customer expectations. |
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