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What are the biggest challenges most organizations face in sustaining exceptional service? |
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Their biggest challenges by far will be eliminating the mindset that service excellence should only be reinforced at the bottom, with line staff; looking for results without doing all that is necessary to close the gaps; not holding employees accountable to the service philosophy; or moving on to the next “trendy” idea before fully implementing the service excellence initiative.
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Service Tips
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Becoming a person of influence that others will want to follow begins with working on you. Exceptional leaders are competent, committed to the cause, courageous, great communicators, charismatic, and possess a great deal of compassion for others. |
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