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Are quality and good customer service at the forefront of most company agendas? |
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Unfortunately, NO! However, it is critical to surviving in a competitive market. Most consumers have become immune to poor service. With so many mediocre transactions occurring everyday, in many cases they just don’t know any better. At the forefront of most company agendas are #1 Sales, #2 Revenue and #3 Profits. Customer loyalty and employee engagement are a typically a distant #9 and #10 on the agenda, if it is a priority at all.
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Service Tips
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Transforming a culture is a process. It requires tenacity, a unified vision, and people who are aligned, committed and actively involved in the process from start to finish. |
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