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Jewelry Stores Select Performance Solutions by Design - June 2006
Vivian Bright Earns 7 Habits of Highly Effective People Facilitator Certification - August 2006
Linking Service Excellence and Measurement to Achieve the Ultimate Customer Experience - August 2006
Premier Diagnostic Imaging Center Experiences Significant Jump in Patient Satisfaction - August 2006
One Georgia Bank Selects Performance Solutions by Design - September 2006
International Bank Selects Performance Solutions by Design - December 2006
PSBD Part of International Learning & Development Initative - August 2007
Premier Consulting Firms Forge Strategic Alliance to Enhance Patient Loyalty - August 2007
Executive Presence for the Non-Executive - January 2008
Leadership Book of Numbers - February 2008
Learning on Demand - May 2008
CMI Embraces Service Excellence - August 2008
Webinars Focus on Female Execs - September 2008
White Papers
Strategic Planning to Achieve and Sustain A Culture of Excellence - July 2007
The Five Essentials to Transforming the Enterprise - August 2007
Leadership Strategic Planning Kit - October 2007
The Six Principles of Service Excellence - November 2007
Enhancing Business Acumen to Drive Excellence - December 2007
Training Certification - Your Path to Increasing Purpose - February 2008
Executive Presence - March 2008
Case Study - Mariner Sands - March 2008
Survey Action Planning - May 2008
Four Key Processes - May 2008
Diversity & Inclusion - June 2008
Attracting & Retaining Top Talent - July 2008
Performance Improvement & Service Excellence - August 2008
Best Practices in Web-based Training - September 2008
Newsletters
July07 - The Seven Deadly Line-Up Sins
Aug07 - The True Purpose of Training
Sept07 - Aggressive Hospitality
Oct07 - Creating a Culture of Service Excellence
Nov07 - Strengthen your Brand
Dec07 - Seven Practical Ways One Person Can Make a Difference
Feb08 - Ten Critical Expectations of Leadership
Mar08 - Six Things a Leader Should Never Assume
Apr08 - Taking the Mystery out of Mystery Shopping
May08 - Recession Proofing Your Business
June08 - HR Standards of Excellence
July08 - Why Employees are Cynical About Vision & Mission
Aug08 - Five Steps to Employee Accountability
Sept08 - What Every CEO Wants
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Creating a Culture of Service Excellence - October 2007
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Newsletter October 2007
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