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Training & Development- Motivation & Rewarding Employees: New and Better Ways to Inspire Your People, author Alexander Hiam
- The Creative Training Idea Book, author Robert W. Lucas
- The Everything Coaching and Mentoring Book: How to increase productivity, foster talent, and encourage success, author Nicholas Nigro
- Running Training Like A Business, author David Van Adelsberg, Edward A. Trolley
Business & Financial Acumen- The Six Principles of Service Excellence, author Theo Gilbert-Jamison
- The Leadership Book of Numbers, authors Theo Gilbert-Jamison & Vivian L. Bright
- Built to Last, author Jim Collins, Jerry Porras
- The Knowing/Doing Gap; How Smart Companies Turn Knowledge into Action, author Jeffrey Pfeffer, Robert Sutton
- The Seven Habits of Highly Effective People, author Stephen Covey
- Get Better or Get Beaten, author Jack Welch
- Execution, author Larry Bossidy and Ram Charan
- The Great Game of Business, author Jack Stack, Bo Burlingham
- Hug Your Customers, author Jack Mitchell
- The 17 Indisputable Laws of Teamwork author John C. Maxwell
- Developing the Leader Within You, author John C. Maxwell
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Service Tips
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No matter the job title, everyone should consider themselves a service professional. Even if you never see a customer, you are providing service to someone who does. |
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