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The Six Principles of Service Excellence is at the core of everything we do. Compared to anything else on the market today, it is one of the most comprehensive leadership tools. Our step-by-step process helps organizations not only create but also sustain a culture of Service, Performance, and Operational Excellence.

The Six Principles of Service Excellence are:
- Principle 1 – Vision & Mission: defines organizational and individual purpose
- Principle 2 – Business Objectives: identifies the key priorities and goals necessary to drive excellence
- Principle 3 – Service Standards: clarifies expected actions and behaviors that drive excellence
- Principle 4 – Intervention/Learning Strategy: devises the execution strategy necessary to close performance gaps to achieve desired results
- Principle 5 – Organizational Alignment: reinforces excellence through a sustainable communication process
- Principle 6 – Measurement & Leadership Accountability: identifies the key performance indicators necessary to drive excellence, measure results and earn credibility
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Latest Events- Haig Point
January 13, 2009 - January 15, 2009
- Emory Lifelong Learning Center
February 11, 2009 - February 12, 2009
- Club Managers International (Vancouver, Canada)
February 19, 2009
- Club Managers International (Quebec, Canada)
February 20, 2009
- Emory Lifelong Learning Center(Alpharetta)
March 11, 2009 - March 12, 2009
View Full Calendar
Service Tips
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If you informed a customer you would accomplish something and find that it is not possible or that it will take longer than expected, make sure that you inform the customer. |
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