Welcome to Performance Solutions by Design

Raising the bar

We Help Leaders Elevate the Customer Experience from Average to Extraordinary
A woman with brown hair and white jacket

Creating a Culture of Excellence


And we provide customized consulting and solutions aimed at helping leaders and organizations achieve and exceed their business goals and aspirations.

Consulting Services

We offer an in-depth Gap Analysis designed to help you assess and pinpoint specific issues that are inhibiting your team from raising the bar in all aspects of the customer experience.

Executive Coaching

We offer professional development for leaders in the way of personal, one-on-one coaching that focuses on increasing their business acumen and effectiveness in six key leadership competencies.

Workshops & Webinars

We offer a comprehensive library of informative, engaging, workshops, webinars, and keynote topics designed to help you create awareness and foster sustainable change.

Learning Resources

We offer an array of highly effective resource guides, cheat sheets, accountability checklists, and micro-learning videos that can be customized to meet your unique needs.

We work across all industries to include :

  • Automotive
  • Financial & Legal Services
  • Education
  • Healthcare
  • Hospitality
  • Luxury Retail
  • Manufacturing
  • Private Clubs
  • Technology
  • And more

We help organizations (large and small) implement “customized” solutions that achieve rapid results in raising the bar and elevating the customer experience from average to extraordinary.

It would be our pleasure to work with your organization and we look forward to speaking with you soon!

Without a vision

Your team will be lost

The Six Principles of Service Excellence is at the core of everything we do. It is a methodology for creating and sustaining a culture of excellence based on renowned benchmark organizations.

We use The Six-Principles Gap Analysis to help our clients assess where gaps exist in their customer experience, and to determine supporting processes needed to close them.

Then we work with your leadership team from start to finish, implementing sound strategies that results in higher employee engagement, customer satisfaction, and ultimately service and profit dominance.

To learn more on how we can help you

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