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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary

Celebrating Our Recent Graduates

Congratulations to Rodger Martens, Life Enrichment Partner at Pegasus Landing of Mesa, and Shae Scarseletta, Memory Care Director at The Landing at Queensbury, on successfully completing our Pegasus Senior Living Executive Coaching Program! Completing the program represents much more than attending a series of coaching sessions. It reflects a commitment to growth, self-awareness, accountability, and

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Finish 2026 with CLARITY, Lead 2027 with PURPOSE

Great leadership doesn’t happen by accident. It requires CLARITY, alignment, accountability, and intentional action. On Thursday, November 5, 2026, leaders will come together at the Georgia Tech Hotel & Conference Center for the Leading with CLARITY Leadership Experience – an  energizing, interactive day designed to help leaders finish 2026 strong and position their teams for

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Are You Owning Results, or Just Completing Tasks?

In many organizations, employees work hard, attend meetings, answer emails, and complete assignments. Yet despite all this activity, leaders are often left wondering: Why aren’t we achieving the results we expected? The answer may lie in the difference between completing tasks and owning results. Completing a task means doing what was assigned. Owning a result

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