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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary

Breaking the Myths
Breaking the Myths: What Leadership Really Looks Like Leadership is often portrayed as a mysterious gift—something reserved for a select few born with charisma, confidence, and control. But here’s the truth: most of what we believe about leadership is based on myths that limit potential, stifle growth, and keep everyday people from realizing the influence

Every Aspiring Author Deserves a Book Project Coach
You’ve built a career on leadership, vision, and results. You’ve mentored teams, shaped culture, and made decisions that matter. And now—you’re ready to write the book. The one that captures your hard-won insights. The one that cements your thought leadership. The one that expands your impact beyond the boardroom. But between strategy sessions, meetings, and

Three Skills to Supercharge Your Career
Want to know how to supercharge your career instantaneously? Well, let’s talk about three skills that will make you unforgettable in the workplace: Business Acumen; Professional Presence; and Leadership Acumen. Here’s the deal, being great at your job is NOT ENOUGH these days. If you really want to stand out and super-charge your career, you’ll

Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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