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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary

Breaking the Myths

Breaking the Myths: What Leadership Really Looks Like Leadership is often portrayed as a mysterious gift—something reserved for a select few born with charisma, confidence, and control. But here’s the truth: most of what we believe about leadership is based on myths that limit potential, stifle growth, and keep everyday people from realizing the influence

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Every Aspiring Author Deserves a Book Project Coach

You’ve built a career on leadership, vision, and results. You’ve mentored teams, shaped culture, and made decisions that matter. And now—you’re ready to write the book. The one that captures your hard-won insights. The one that cements your thought leadership. The one that expands your impact beyond the boardroom. But between strategy sessions, meetings, and

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Three Skills to Supercharge Your Career

Want to know how to supercharge your career instantaneously? Well, let’s talk about three skills that will make you unforgettable in the workplace: Business Acumen; Professional Presence; and Leadership Acumen. Here’s the deal, being great at your job is NOT ENOUGH these days. If you really want to stand out and super-charge your career, you’ll

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