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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary
The Value of… A Leader’s Secret Weapon
Let’s say you’ve got the RIGHT people, but something’s STILL off. The ENERGY is low. The STANDARDS are slipping. AND, employees are JUST showing up, not even FULLY engaged. Sound familiar? Well, what if the fix ISN’T more rules, or MORE pressure, but SIMPLY better language? Or, better YET — more consistent messaging! That’s why
Growth, Resilience, and Unstoppable Leadership
When powerhouse leaders come together, the energy is electric—and the impact is undeniable! Our 2nd Annual Executive Forum was nothing short of phenomenal. A huge thank you to the visionary entrepreneurs, sharp-minded executives, and dedicated community leaders who carved time out of their demanding schedules to connect, collaborate, and share bold ideas for thriving through
Identifying Leadership Blind Spots
What You Don’t See Can Hurt Your Team — and How to Fix It! Even the most well-intentioned leaders can fall into traps they don’t recognize—behaviors that feel like leadership but quietly undermine trust, performance, and morale. These are leadership blind spots, and left unchecked, they can turn a high-potential leader into an ineffective one.
Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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