All Programs Can Be Customized For Your Organization

Consulting Services

We help you determine…

  • Where are the gaps in your customer experience?
  • What’s needed to close them?
  • How will you create employee awareness, alignment, and accountability?
  • How will we measure success?
  • How to create sustainable change?
  • Getting to 90% is our most popular program!
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A group of people sitting at tables in front of windows.

Workshops & Webinars

Our most popular topics include…

  • Raising the Bar, Elevating the Customer Experience
  • The Role of Leadership in Driving Excellence
  • The Art of Listening & Effective Service Recovery
  • Fostering an Environment of Self-Accountability in the Workplace
  • The Power of Repetition, Facilitating Engaging Daily Team Huddles

Executive Coaching

We help executives and high potential leaders…

  • Identify executive presence blind spots
  • Assess team strengths and talents development needs
  • Implement strategy that foster a culture of accountability
  • Become more effective communicators
  • Unlock their executive leadership potential
A woman sitting at a table with her arms crossed.
A woman sitting at a table with papers and a pen.

Learning Resources

We have an extensive library of customizable training tools and resources like…

  • Raising the Bar Resource Guide
  • Customer Experience Leadership Resource Guide
  • The Daily Team Huddle 8-Week Starter Kit
  • The Customer Experience Sustainability Toolkit
  • YouTube Channel with over 150 mini-videos
  • and Online Courses for Leaders and Employees

Keynote Speaker

Theo Gilbert-Jamison is a dynamic speaker, with a knack for engaging and inspiring leaders and employees at all levels. She is available as a Keynote Speaker or Panelist for…

  • Conference Events
  • Leadership Retreats
  • Break-Out Sessions
  • Webinars
  • Live & Virtual Sessions
A book cover with the title six principles of service excellence.

To learn more on how we can help you

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