Services
All Programs Can Be Customized For Your Organization
Consulting Services
We help you determine…
- Where are the gaps in your customer experience?
- What’s needed to close them?
- How will you create employee awareness, alignment, and accountability?
- How will we measure success?
- How to create sustainable change?
- Getting to 90% is our most popular program!
Workshops & Webinars
Our most popular topics include…
- Raising the Bar, Elevating the Customer Experience
- The Role of Leadership in Driving Excellence
- The Art of Listening & Effective Service Recovery
- Fostering an Environment of Self-Accountability in the Workplace
- The Power of Repetition, Facilitating Engaging Daily Team Huddles
Executive Coaching
We help executives and high potential leaders…
- Identify executive presence blind spots
- Assess team strengths and talents development needs
- Implement strategy that foster a culture of accountability
- Become more effective communicators
- Unlock their executive leadership potential
Learning Resources
We have an extensive library of customizable training tools and resources like…
- Raising the Bar Resource Guide
- Customer Experience Leadership Resource Guide
- The Daily Team Huddle 8-Week Starter Kit
- The Customer Experience Sustainability Toolkit
- YouTube Channel with over 150 mini-videos
- and Online Courses for Leaders and Employees
Keynote Speaker
Theo Gilbert-Jamison is a dynamic speaker, with a knack for engaging and inspiring leaders and employees at all levels. She is available as a Keynote Speaker or Panelist for…
- Conference Events
- Leadership Retreats
- Break-Out Sessions
- Webinars
- Live & Virtual Sessions
