Is it just me? Or does it seem like more and more, people and businesses are cutting corners? So, ultimately it seems like you’re actually paying MORE for LESS? Well, that’s why I want to take a moment to focus on the importance, value, and power of being UNCOMPROMISING.
Now for clarification, when I speak of being uncompromising, in a business context, I’m talking about being unyielding, inflexible, or making NO concessions or exceptions — in a good way – and especially when it comes to delivering excellence.
Now there are many examples, especially in the business world, where companies COMPROMISE. They do it by cutting corners when it comes to things like employee training; providing high quality products and services for their customers; not keeping commitments; and often ignoring safety issues that could potentially injure or cause harm.
BENEFITS
However, when organizations, leaders, and employees are UNCOMPROMISING in their promise to deliver the highest quality products and services to their clients it results in high TRUST, high customer LOYALTY, and ultimately increased PROFITS.
5 POSITIVE QUALITIES
So here are FIVE quick qualities of organizations that are uncompromising..
ONE – Their leaders and employees act with integrity. If they commit to something, they are bound by their word. Simply put, they keep their promises.
TWO – They are committed to EXCELLENCE. Meaning they place a high level of focus on attention to detail, consistency – adhering to the highest-level principles and standards.
THREE – Organizations that are uncompromising are committed to going the extra mile. They pride themselves in anticipating customer needs to exceed expectations.
FOUR – They are honest and trustworthy. And if there is any type of deficiency in their product or service, they not only immediately work to resolve the issue, but also expediently search for ways to ensure it NEVER happens again.
And finally, FIVE – Organizations, leaders, and employees who are uncompromising NEVER cut corners, especially at someone else’s expense – even if they feel the person may never notice. They aspire to provide the utmost quality.
PERSONAL STORY
Now you might ask, Theo – how do you know that these things are true? Well, I can recall very early in my professional career working with leaders within The Ritz-Carlton organization who consistently demonstrated the highest levels of professionalism. And one of the many phrases that they repeated often was the importance of being “uncompromising,†which has had a lasting impression on my professional, as well as my personal life.
So, if you’re aspiring to create excellence, consider making this a part of your leadership vocabulary so that it sticks with your team – just like it did with me so many years ago.
About the AUTHOR
Theo Gilbert-Jamison is CEO of Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations exceed expectations by elevating the customer experience from average to extraordinary.
She is also author of several leadership books to include: The Six Principles of Service Excellence, and The Leadership Book of Numbers, Volumes 1 & 2. Prior to launching Performance Solutions by Design in 2003, she was VP of Learning & Development with Ritz-Carlton Hotel Company where she enjoyed a 17-year career.
Theo was also a key contributor, instrumental in implementing and sustaining processes and systems that led to The Ritz-Carlton becoming a two-time recipient of the Malcolm Baldrige National Quality Award.