Is it just me? Or, does it seem like increasingly customers are having to deal with mediocre to poor telephone communication (when seeking help over the phone). And even during in-person interactions, customers are often subjected to disengaged, disrespectful behavior from employees who have obviously “quietly quit†their job.
I took a short break over the summer, but now I’m back with three relevant topics that correlate directly with effective leadership. These are brief, 1-hour, highly engaging leadership sessions, designed to help managers and supervisors regain and maintain accountability and excellence within their team.
Leaders can invite their employees to be part of this webinar, however, we’ll be focused on the role of leadership in driving excellence in these three areas, best practices they can start implementing immediately, and sharing tangible resources they can customize to improve team performance.
These upcoming webinar topics were selected because they been gaining lots of attention on my leadership training platforms. And as with all of my programs, they will be highly interactive, provide participants an opportunity to ask questions, and allow for the sharing of best practices.
Click here to REGISTER now for our October 6th webinar. However, for continuity I highly recommend you try your best to attend all three-monthly sessions.
Space is limited and these sessions will fill quickly, so click and register today to hold your spot. And, if you’re interested in scheduling a private webinar session for your leaders with Theo, contact us today at [email protected].
About the Author
Theo Gilbert-Jamison is CEO of Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations exceed expectations by elevating the customer experience from average to extraordinary.
She is also author of several leadership books to include: The Six Principles of Service Excellence, and The Leadership Book of Numbers, Volumes 1 & 2. Prior to launching Performance Solutions by Design in 2003, she was VP of Learning & Development with Ritz-Carlton Hotel Company where she enjoyed a 17-year career.
Theo was also a key contributor, instrumental in implementing and sustaining processes and systems that led to The Ritz-Carlton becoming a two-time recipient of the Malcolm Baldrige National Quality Award.