I’ve been honored in working with the leaders (and high potential team members) of Family Health Centers (Orangeburg, SC) every month since August. And so far, we’ve covered many dynamic topics that have helped them elevate their leader, employee, and patient experience!
This week we focused on “Creating a Culture of RESPECT” in the workplace, and the feedback was that everyone walked away positively engaged and motivated — with lots of actionable ideas that they could immediately implement.
Our next session will focus on “Creating a Culture of SELF-ACCOUNTABILITY” in the workplace. And I’m looking forward to helping these dedicated healthcare professionals continue to elevate the patient experience from average to extraordinary!
If you’re interested in learning more about the customized program I created for FHC and potentially bringing engaging, results-oriented leadership and employee training (like this) to your organization in the new year — contact me at [email protected]. It would be “My Pleasure” to work with you and your team!
About the AUTHOR
Theo Gilbert-Jamison is CEO of Performance Solutions by Design, a consulting firm headquartered in Atlanta, Georgia that helps organizations exceed expectations by elevating the customer experience from average to extraordinary.
She is also author of several leadership books to include: The Six Principles of Service Excellence, and The Leadership Book of Numbers, Volumes 1 & 2. Prior to launching Performance Solutions by Design in 2003, she was VP of Learning & Development with Ritz-Carlton Hotel Company where she enjoyed a 17-year career.
Theo was also a key contributor, instrumental in implementing and sustaining processes and systems that led to The Ritz-Carlton becoming a two-time recipient of the Malcolm Baldrige National Quality Award.