Customer Service shouldn’t be a department, it should be the entire company!
Did you know, world class organizations that are able to create and sustain a culture of service, performance, and operational excellence have six principles in common? Check out our Service Excellence cheat sheet below and use it as a gauge to determine where gaps, strengths, or weaknesses might exist within your team and organization. And, for a more comprehensive overview of The Six Principles, click here for information about the book.
The Six Principles of Service Excellence and Customer Experience Gap Analysis are just two of the many engaging, motivating topics covered in our Customer Experience Workshops and Professional Development for leaders and employees. If you’re interested in bringing any of our programs to your team, contact us at [email protected]. It would be our pleasure to assist!