“Theo is a captivating speaker and all team members who meet her are mesmerized by her passion and insight. Theo's message resonates with all levels of staff, from the front-line to the C-Suite”.

“As we all know there is no “one size fits all” approach to creating a culture of Service Excellence, and Theo helps leaders to examine their own strengths and gaps and create a comprehensive plan unique to the organization”.

“As always, the program received high marks from all of the attendees, and the take-home value was significant. Theo is a thought leader in the area of service excellence, and she knows how to engage the audience and get them thinking in new ways about how to improve the client service experience”.

“Theo consistently proposes the perfect solution and implements it on schedule for businesses – and each of our employees is better for knowing her.”

“Theo is an exceptional consultant with knowledge of the hospitality industry and the people who work in it. This allowed her to engage our team and generate excitement and commitment to the Service Excellence Program that still exists today.”