Theo Gilbert-Jamison is a highly respected author, leadership expert, and Learning & Development strategist recognized for her work in leadership and service excellence. Her books—including The Six Principles of Service Excellence, The Leadership Book of Numbers (Volumes I & II), and The Value of… – are trusted resources for L&D, HR, and Operations professionals seeking to drive performance, engagement, and cultural transformation.
As Chief Experience Officer of Performance Solutions by Design, Inc., an Atlanta-based consulting firm, Theo partners with luxury and premium brands to elevate both the customer and employee experience. She is the architect of the firm’s proprietary methodologies, including The Six Principles of Service Excellence and the Customer Experience Gap Analysis – proven frameworks that help leadership teams align learning strategies with organizational effectiveness goals.
Prior to founding her firm in 2003, Theo spent 17 years with The Ritz-Carlton Hotel Company, serving in multiple leadership and executive roles, including Vice President of Learning & Organizational Effectiveness. During her tenure, she led global training initiatives, designed executive leadership programs, and supported quality systems that contributed to the company earning two Malcolm Baldrige National Quality Awards.
Today, Theo works with organizations across industries to build and sustain cultures rooted in service, performance, and operational excellence. Through her books, keynotes, workshops, and webinars, she engages more than 250,000 professionals annually – making her a trusted and influential voice in the HR and L&D community.
Book Theo for your next conference, leadership retreat, or corporate event and equip your audience with practical strategies they can apply immediately to elevate performance, strengthen culture, and deliver exceptional experiences.
Now accepting speaking engagements—connect today (info@psbydesign.com) to secure your date.