Are your leaders equipped to elevate the customer experience from average to extraordinary?
If you’re unsure, here are six key principles that are instrumental in creating and sustaining a culture of excellence!
Principle 1: Vision and Mission – Which is a clear, simple statement that defines what your organization is about and its purpose.
Principle 2: Business Objectives – These are three to four key priorities that drive excellence.
Principle 3: Standards of Excellence – These are 10 to 12 universal actions and behaviors essential for providing an unparalleled customer experience.
Principle 4: Intervention and Learning Strategy – This is your action plan to identify gaps and implement processes to eliminate them forever.
Principle 5: Organizational Alignment – Your communication process to ensure team buy-in, consistency, and self-accountability. And finally…
Principle 6 – Measurement and Leadership Accountability – Your performance dashboard which leads to sustainable success.
So, if you want to learn how to apply these proven principles within your organization, contact me ([email protected]) for details on our Customer Experience Gap Analysis, Supporting Processes, and Sustainability Training Programs. It would be my pleasure to assist!