Did you know… 73% of customers become LOYAL based on great service and friendly employees. And, something as simple as a warm and friendly GREETING could be the start of a long-lasting, profitable customer experience.
Have you ever walked into a room, office, or business establishment, and in a friendly… enthusiastic manner belted out “Good morningâ€, because that’s what WE’RE taught to say, and no one responded?
As a matter of fact, you could almost hear a “pin drop†because everyone was so pre-occupied on their cellphones, that they never even looked up. How did THAT make you feel?
Hi, I’m Theo Gilbert-Jamison with Performance Solutions by Design and in this video I’d like to focus on the “Value of Greeting Othersâ€. So, briefly here are my top 5 reasons that VALIDATE the value and power of greeting others.
ONE – Greeting others is a form of RESPECT. And I know that you don’t want to disrespect anyone. So, remember, a warm and friendly greeting demonstrates that you acknowledge and VALUE their presence.  As a matter of fact, studies show that 73% of customers become loyal based on great service AND friendly staff.
TWO – It also establishes a warm, friendly work environment. And often sets the tone for how you want employees to treat customers and one another. So, if the goal of your organization is to be an “Employer of Choice†what better way to create a PHENONEMAL work environment than to ensure we consistently greet our customers, as well as our or fellow team members.
THREE – It demonstrates professionalism. Especially when coupled with positive eye contact, and a confident handshake – if you’re meeting someone for the first time.Â
FOUR – It breaks the ice! Especially if you’re in a room full of people that you don’t know.  You see, greeting others with “Good Morning, Good Afternoon, Good Evening, How are You Today? Or, simply Welcome — shows that you are attentive, approachable, ready, and available to help in a time of need.
And finally, FIVE – It establishes a great first impression. Especially if you consider yourself a “service†professional who aspires to steadily move up the corporate ladder. Keep in mind, you rarely get a second chance to make a first impression.Â
And that first impression that you make on another person especially if they greeted you FIRST and you didn’t respond is hard to change – no matter how nice or kind you consider yourself.
So, there you have it! Five powerful reasons why we should CONSISTENTLY greet EVERYONE with a warm welcome. Which isn’t hard for most people.
However, if greeting and acknowledging others is NOT your natural inclination — just think about the positive impact that you COULD be making on someone else’s day!
To learn more about our Customer Experience Training and Consulting Programs, contact us at [email protected]. It would be our pleasure to assist!