What would it mean for your organization if 100% of your team walked away from a workshop saying it was valuable—and actually meant it? Last week at Garden of the Gods Club & Resort, we put that question to the test. Here’s what the audience told us after our “Raising the Bar: Elevating the Customer
Theo Gilbert-Jamison is a highly respected author, leadership expert, and Learning & Development strategist recognized for her work in leadership and service excellence. Her books—including The Six Principles of Service Excellence, The Leadership Book of Numbers (Volumes I & II), and The Value of… – are trusted resources for L&D, HR, and Operations professionals seeking
Insights From the U.S. Haitian Chamber Annual Conference I recently had the honor of participating in a panel at the U.S. Haitian Chamber of Commerce Annual Conference focused on “The Customer Revolution – Elevating Service Standards in Haitian American Businesses.” It was an inspiring conversation among accomplished business leaders, and the questions raised offered powerful
Leaders — Are You Ready to Raise the Bar? Once a month, Focused Fridays brings you an interactive, no-fluff leadership session designed to help you: Elevate your customer experience; Boost employee engagement, and Increase organizational profitability. WARNING! This is NOT a sit-and-listen webinar. You’ll participate, practice, and walk away with new tools you can apply
When powerhouse leaders come together, the energy is electric—and the impact is undeniable! Our 2nd Annual Executive Forum was nothing short of phenomenal. A huge thank you to the visionary entrepreneurs, sharp-minded executives, and dedicated community leaders who carved time out of their demanding schedules to connect, collaborate, and share bold ideas for thriving through
You’ve built a career on leadership, vision, and results. You’ve mentored teams, shaped culture, and made decisions that matter. And now—you’re ready to write the book. The one that captures your hard-won insights. The one that cements your thought leadership. The one that expands your impact beyond the boardroom. But between strategy sessions, meetings, and
Thriving in an Everchanging Business Landscape Performance Solutions by Design, Inc. is proud to announce The Executive Forum, a prestigious gathering of industry leaders, innovators, and visionaries set to take place on June 13th, 2025, at the Georgia Tech Hotel & Conference Center. The Executive Forum serves as a dynamic platform for executives from diverse
When we lead by example, greatness follows! True success happens when leaders and executives embody the core values they ask of their teams—lifting everyone to new heights. A huge shoutout to the incredible leadership team at Tandem Health in Sumter, SC! They showed up, engaged, and committed to raising the bar at our workshop. I
Handling customer challenges with the right skills, knowledge, and confidence is key to building trust and loyalty. That’s why we’re thrilled to partner with Tandem Health to share proven strategies for resolving customer issues with professionalism and finesse. Introducing: “The Art of Listening and Effective Service Recovery” – an engaging workshop designed to empower your
In 2025, Performance Solutions by Design is proud to partner with two remarkable non-profits – The Lexium Empowerment Group and Pivot: Changing Lives – to deliver top-tier leadership training to 25 aspiring young professionals from underserved communities. These are future changemakers, ready to lead and uplift their communities, but they need your support to make
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