Gain new skills to elevate your leadership, executive, and business acumen in 2023. Click HERE for the program agenda, location details, registration information, and more. I hope to see you there! 😊
I’ve been honored in working with the leaders (and high potential team members) of Family Health Centers (Orangeburg, SC) every month since August. And so far, we’ve covered many dynamic topics that have helped them elevate their leader, employee, and patient experience! This week we focused on “Creating a Culture of RESPECT” in the workplace,
Did you know… Engaging Daily Team Huddles are key to ensuring your team works cohesively TOGETHER, and is strongly aligned around a common purpose. Meaningful, interesting, fun team huddles also ensure everyone is aware of the goals and how they contribute to achieving them.
Did you know… 72% of employees believe treating people with the highest level of dignity and respect is “very important” in the workplace. Also, respect is considered a top contributor in overall employee satisfaction and engagement, and when employees don’t feel valued and respected they more readily quit.
Did you know… Customers greatly prefer human-to-human interactions like phone calls (62%),and email (46%), than chat, self-service, or bots — when dealing with issues. And that 77% believe a phone call is the most effective way to get an answer quickly.
Is it just me? Or, does it seem like increasingly customers are having to deal with mediocre to poor telephone communication (when seeking help over the phone). And even during in-person interactions, customers are often subjected to disengaged, disrespectful behavior from employees who have obviously “quietly quit” their job.
Do you find yourself constantly struggling to increase employee engagement and customer satisfaction? Whether you’re aware or not, there’s a formula for creating and sustaining a culture of excellence. And if you’re not applying it, you run the risk of not only high customer dissatisfaction, but also high employee disengagement and turnover, and steadily declining
Did you know that 70% of employees in the U.S. are frustrated and unhappy due to negative experiences with their leader? If the level of service provided to your customers has suffered, partially due to high employee turnover and “The Great Resignationâ€, I highly recommend you register for our upcoming webinar. In this 1-hour session,
If you’re constantly in search of ways to create an environment where employees have a strong sense of purpose, pride and joy in their work, self-accountability, and consistently exemplify behaviors that elevate the customer experience – don’t miss my upcoming webinar series where we’ll be sharing ways to unlock your executive leadership potential.
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