In the journey to build extraordinary teams and unforgettable customer experiences, one truth stands tall: Words Matter. Especially in leadership, the language we choose—and how consistently we use it—can shape the mindset, performance, and culture of entire organizations. The Blueprint for Excellence Every team meeting, every coaching conversation, and every training session is a chance
Unlocking Career Advancement through Internal Networking The workplace is evolving at an unprecedented pace, and professionals who master internal networking gain a distinct competitive advantage. Yet, despite its importance, many people misunderstand or overlook this critical skill, limiting their career growth and leadership potential. Throughout this engaging podcast, renowned Networking Strategist – Chi Chi Okezie
Thriving in an Everchanging Business Landscape Performance Solutions by Design, Inc. is proud to announce The Executive Forum, a prestigious gathering of industry leaders, innovators, and visionaries set to take place on June 13th, 2025, at the Georgia Tech Hotel & Conference Center. The Executive Forum serves as a dynamic platform for executives from diverse
Congratulations to these outstanding rising stars and seasoned executives on completing this ELITE executive coaching and development program! Their dedication to leadership, organizational growth, and team excellence is inspiring and unmatched. We’re wishing them continued success as they endeavor to catapult their teams and organizations to achieve greater impact and success! This multi-dimensional program has
What happens when two industry trailblazers come together to discuss the future of the Client Experience? The result is a wealth of invaluable insights that can propel your organization and leadership to new heights of client/customer loyalty, employee engagement, and profitability. Theo Gilbert-Jamison and Brenda Plowman are two “energizing” experts, renowned for their ability to
When we lead by example, greatness follows! True success happens when leaders and executives embody the core values they ask of their teams—lifting everyone to new heights. A huge shoutout to the incredible leadership team at Tandem Health in Sumter, SC! They showed up, engaged, and committed to raising the bar at our workshop. I
Handling customer challenges with the right skills, knowledge, and confidence is key to building trust and loyalty. That’s why we’re thrilled to partner with Tandem Health to share proven strategies for resolving customer issues with professionalism and finesse. Introducing: “The Art of Listening and Effective Service Recovery” – an engaging workshop designed to empower your
Did you know… that in leadership, there’s a powerful shift that can transform our approach, and make us much more effective. It’s focusing on our Circle of Influence, versus our Circle of Concern. For clarity, our Circle of Concern might include “big picture things” that worry us like –recession and economic uncertainties; unexpected changes in
How do world-class organizations and leaders create and sustain a culture of excellence? Well, they have six principles in common! Principle 1 – Vision & Mission: What drives a company to thrive, grow, and inspire? It all begins with a clear vision and a powerful mission. You see, a strong vision provides a sense of
Congratulations to these outstanding rising stars and seasoned executives on completing this ELITE executive coaching and development program! Their dedication to leadership, organizational growth, and team excellence is inspiring and unmatched. We’re wishing them continued success as they endeavor to catapult their teams and organizations to achieve greater impact and success! This multi-dimensional program has
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