What happens when two industry trailblazers come together to discuss the future of the Client Experience? The result is a wealth of invaluable insights that can propel your organization and leadership to new heights of client/customer loyalty, employee engagement, and profitability. Theo Gilbert-Jamison and Brenda Plowman are two “energizing” experts, renowned for their ability to
When we lead by example, greatness follows! True success happens when leaders and executives embody the core values they ask of their teams—lifting everyone to new heights. A huge shoutout to the incredible leadership team at Tandem Health in Sumter, SC! They showed up, engaged, and committed to raising the bar at our workshop. I
Handling customer challenges with the right skills, knowledge, and confidence is key to building trust and loyalty. That’s why we’re thrilled to partner with Tandem Health to share proven strategies for resolving customer issues with professionalism and finesse. Introducing: “The Art of Listening and Effective Service Recovery” – an engaging workshop designed to empower your
Did you know… that in leadership, there’s a powerful shift that can transform our approach, and make us much more effective. It’s focusing on our Circle of Influence, versus our Circle of Concern. For clarity, our Circle of Concern might include “big picture things” that worry us like –recession and economic uncertainties; unexpected changes in
How do world-class organizations and leaders create and sustain a culture of excellence? Well, they have six principles in common! Principle 1 – Vision & Mission: What drives a company to thrive, grow, and inspire? It all begins with a clear vision and a powerful mission. You see, a strong vision provides a sense of
Congratulations to these outstanding rising stars and seasoned executives on completing this ELITE executive coaching and development program! Their dedication to leadership, organizational growth, and team excellence is inspiring and unmatched. We’re wishing them continued success as they endeavor to catapult their teams and organizations to achieve greater impact and success! This multi-dimensional program has
Did you know… Highly effective leaders increase employee engagement by 70%, significantly improving retention and performance. And, their teams are also 10x more likely to outperform competitors in several key metrics. I’m excited to partner with Tandem Health to share insights on how leaders in top organizations create and sustain a culture of excellence. If
Congratulations to these outstanding rising stars and seasoned executives on completing this ELITE executive coaching and development program! Their dedication to leadership, organizational growth, and team excellence is inspiring and unmatched. We’re wishing them continued success as they endeavor to catapult their teams and organizations to achieve greater impact and success! This multi-dimensional program has
An Engaging Conversation You Don’t Want to Miss – Listen & Learn What happens when two industry trailblazers come together to discuss the future of the Client Experience? The result is a wealth of invaluable insights that can propel your organization and leadership to new heights of client/customer loyalty, employee engagement, and profitability. Theo Gilbert-Jamison
In 2025, Performance Solutions by Design is proud to partner with two remarkable non-profits – The Lexium Empowerment Group and Pivot: Changing Lives – to deliver top-tier leadership training to 25 aspiring young professionals from underserved communities. These are future changemakers, ready to lead and uplift their communities, but they need your support to make
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