Congratulations to the professionals who completed the “Unlocking Your Executive Potential” executive development program in 2025. You’ve equipped yourselves with skills to lead with greater confidence, foster collaboration, and drive meaningful impact. If you’re looking to join the next wave of graduates, contact us today (info@psbydesign.com) to schedule a complimentary coaching session and to learn
Theo Gilbert-Jamison is a highly respected author, leadership expert, and Learning & Development strategist recognized for her work in leadership and service excellence. Her books—including The Six Principles of Service Excellence, The Leadership Book of Numbers (Volumes I & II), and The Value of… – are trusted resources for L&D, HR, and Operations professionals seeking
For years, I’ve watched leaders carry enormous responsibility – often in silence.After more than twenty years as an Executive and Leadership Coach, I know this to be true: leadership isn’t about titles or polished answers. It’s about navigating pressure, uncertainty, and very real human dynamics—often without a playbook. That’s why I’m excited about the launch
It’s About Leadership Decisions, and Unlocking Your Executive Leadership Potential If you’re serious about elevating your career in the year ahead, here’s a powerful truth: No one else is responsible for your professional growth. YOU are! The most effective leaders don’t wait to be tapped, promoted, or “discovered.” They invest intentionally in their development, sharpen
Insights From the U.S. Haitian Chamber Annual Conference I recently had the honor of participating in a panel at the U.S. Haitian Chamber of Commerce Annual Conference focused on “The Customer Revolution – Elevating Service Standards in Haitian American Businesses.” It was an inspiring conversation among accomplished business leaders, and the questions raised offered powerful
Why Meaning Matters in Work and Leadership If your goal as a leader is to create an exceptional workplace, there’s one truth you must embrace: every role, every position, and every employee matters. Creating a culture of excellence isn’t about a “Big I” and a “Little You.” That’s what we call hierarchical thinking. Instead, it’s
Can anyone tell me what’s the REAL role of leadership in creating AND sustaining a culture of excellence? It’s a powerful question. But here’s the shocker: nearly 70% of mid-level leaders STRUGGLE to give a clear, confident answer. And that’s a problem. Because if you’re unclear it’s likely your team is, too. No direction. No
Leaders — Are You Ready to Raise the Bar? Once a month, Focused Fridays brings you an interactive, no-fluff leadership session designed to help you: Elevate your customer experience; Boost employee engagement, and Increase organizational profitability. WARNING! This is NOT a sit-and-listen webinar. You’ll participate, practice, and walk away with new tools you can apply
Regardless of how Artificial Intelligence (A.I.) is transforming your industry—for better or worse, the vast majority of businesses in America still rely heavily on one thing: the Human Touch. Some surveys suggest that 75% of consumers want MORE human interaction, not less. AND that’s a powerful reminder that while automation, robotics, and A.I. continue to
Let’s say you’ve got the RIGHT people, but something’s STILL off. The ENERGY is low. The STANDARDS are slipping. AND, employees are JUST showing up, not even FULLY engaged. Sound familiar? Well, what if the fix ISN’T more rules, or MORE pressure, but SIMPLY better language? Or, better YET — more consistent messaging! That’s why
© 2024 Performance Solutions by Design, Inc | All rights reserved
