What is your team doing to “RAISE THE BAR†and Elevate the Customer Experience from Average to Extraordinary?
It’s common knowledge, when leaders and employees are aligned with a common purpose of creating a memorable customer experiences, the success they can achieve is unthinkable.
In this fast-paced, highly interactive session, we’ll discuss: The Definition of an Average vs. Extraordinary Customer Experience; What Exceptional Service Should Look, Sound, and Feel Like; 11 Simple Ways to Create Customer Loyalty & Delight; Pinpointing and Closing GAPS in the Customer Experience; Finding PURPOSE, VALUE, and MEANING in your Work; 10 Core Team Behaviors that Drive Excellence; and Applying What You Have Learned / Personal Action Plan
Participants completing this program will KNOW exactly what’s expected in driving excellence; Be more CONFIDENT in elevating the customer experience; and Be more SELF-ACCOUNTABLE in creating sustainable change.
To maximize participation and engagement, seating is limited! So, if you’re interested in registering to attend one of these private sessions, contact me TODAY for details at [email protected].