Are your leaders equipped to elevate the customer experience from average to extraordinary? If you’re unsure, here are six key principles that are instrumental in creating and sustaining a culture of excellence! Principle 1: Vision and Mission – Which is a clear, simple statement that defines what your organization is about and its purpose. Principle
In this blog article we’re focusing on Raising the Bar and Elevating the Customer Experience from Average to Extraordinary. So, I’d like to quickly share MY 11 simple, sure-fire ways to create customer loyalty and delight. Most likely, we’ve all heard many times… “Creating a Culture of Excellence is a JOURNEY, not a destination.” So,
Customer Service shouldn’t be a department, it should be the entire company! Did you know, world class organizations that are able to create and sustain a culture of service, performance, and operational excellence have six principles in common? Check out our Service Excellence cheat sheet below and use it as a gauge to determine where
Who claims it’s premature to delve into futuristic strategizing? Here’s a bold proposition: Why not designate 2024 as the year to excel in customer experience training? Provide your team with an enticing prospect! Plan Now for 2024: Mastering Customer Experience Training The opportune moment has arrived to infuse some enchantment into your team’s customer experience
What is your team doing to “RAISE THE BAR†and Elevate the Customer Experience from Average to Extraordinary? It’s common knowledge, when leaders and employees are aligned with a common purpose of creating a memorable customer experiences, the success they can achieve is unthinkable. In this fast-paced, highly interactive session, we’ll discuss: The Definition of
Is it just me? Or does it seem like people are angrier and angrier? Well, how much of that could be solved by simply “killing people with kindness”? Maybe not 100%. But I have a strong suspicion that if we were more caring, compassionate, and kind to one another for most people it would be almost impossible to continue to be rude, condescending, and disrespectful.
Did you know… 73% of customers become LOYAL based on great service and friendly employees. And, something as simple as a warm and friendly GREETING could be the start of a long-lasting, profitable customer experience. Have you ever walked into a room, office, or business establishment, and in a friendly… enthusiastic manner belted out “Good
Did you know… Feeling appreciated is the #1 reason customers switch away from products and services. Hi, I’m Theo Gilbert-Jamison, with Performance Solutions by Design… and I’d like to take a moment to focus on THE VALUE OF A SMILE. Now, you may be asking… Theo, why on earth… are you focusing on this? Well,
Dealing with rude customers can be a tremendous challenge, especially for employees in the service industry. While some customers may have legitimate complaints, others may be impolite, disrespectful, condescending, or downright abusive toward staff. And when employees work in environments where this is constant, it can significantly impact their mental health. KEY STATISTICS – A
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