What happens when two industry trailblazers come together to discuss the future of the Client Experience? The result is a wealth of invaluable insights that can propel your organization and leadership to new heights of client/customer loyalty, employee engagement, and profitability. Theo Gilbert-Jamison and Brenda Plowman are two “energizing” experts, renowned for their ability to
How do world-class organizations and leaders create and sustain a culture of excellence? Well, they have six principles in common! Principle 1 – Vision & Mission: What drives a company to thrive, grow, and inspire? It all begins with a clear vision and a powerful mission. You see, a strong vision provides a sense of
Did you know… Highly effective leaders increase employee engagement by 70%, significantly improving retention and performance. And, their teams are also 10x more likely to outperform competitors in several key metrics. I’m excited to partner with Tandem Health to share insights on how leaders in top organizations create and sustain a culture of excellence. If
An Engaging Conversation You Don’t Want to Miss – Listen & Learn What happens when two industry trailblazers come together to discuss the future of the Client Experience? The result is a wealth of invaluable insights that can propel your organization and leadership to new heights of client/customer loyalty, employee engagement, and profitability. Theo Gilbert-Jamison
Are your leaders equipped to elevate the customer experience from average to extraordinary? If you’re unsure, here are six key principles that are instrumental in creating and sustaining a culture of excellence! Principle 1: Vision and Mission – Which is a clear, simple statement that defines what your organization is about and its purpose. Principle
In this blog article we’re focusing on Raising the Bar and Elevating the Customer Experience from Average to Extraordinary. So, I’d like to quickly share MY 11 simple, sure-fire ways to create customer loyalty and delight. Most likely, we’ve all heard many times… “Creating a Culture of Excellence is a JOURNEY, not a destination.” So,
Customer Service shouldn’t be a department, it should be the entire company! Did you know, world class organizations that are able to create and sustain a culture of service, performance, and operational excellence have six principles in common? Check out our Service Excellence cheat sheet below and use it as a gauge to determine where
Who claims it’s premature to delve into futuristic strategizing? Here’s a bold proposition: Why not designate 2024 as the year to excel in customer experience training? Provide your team with an enticing prospect! Plan Now for 2024: Mastering Customer Experience Training The opportune moment has arrived to infuse some enchantment into your team’s customer experience
What is your team doing to “RAISE THE BAR†and Elevate the Customer Experience from Average to Extraordinary? It’s common knowledge, when leaders and employees are aligned with a common purpose of creating a memorable customer experiences, the success they can achieve is unthinkable. In this fast-paced, highly interactive session, we’ll discuss: The Definition of
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