Improving the employee experience is crucial for any organization looking to attract and retain top talent. Why? Because positive employee experiences can often lead to increased productivity, higher employee engagement, and improved customer satisfaction. Also, employees are 87% less likely to quit their job if they are FULLY ENGAGED in the workplace. With this in
Is it just me? Or does it seem like more and more, people and businesses are cutting corners? So, ultimately it seems like you’re actually paying MORE for LESS? Well, that’s why I want to take a moment to focus on the importance, value, and power of being UNCOMPROMISING. Now for clarification, when I speak
Is it just me? Or have you ALSO noticed just how quickly customer complaints ESCALATE these days? Well, some employees, leaders, and even business owners would love to blame it solely on customers. Saying that customers are overly impatient, expect too much, and are often disrespectful for absolutely no reason at all. But I challenge
Is it just me? Or does it seem like people in the workplace have less, and less, INTEGRITY? So often, it seems that if you’re a customer complaining about an issue, or an employee depending on a fellow team member to get something done. People often let you down, with little to no thought of
Does your team have a “Sense of Urgency†when it comes to getting things done? Or, is it that when you delegate tasks to them, you often get the feeling they’ll get to it some day? Well, as a leader, if you often find yourself struggling with time management issues of your own and very
Is it me, or does it seem as though very few employees possess Attention to Detail? What exactly is ATTENTION TO DETAIL? It’s taking that extra minute or two to ensure what every product or service you are providing is absolutely PERFECT! Having a sense of PRIDE and ENJOY in the work that you put
If you’ve been following my RECENT blog posts, then you know that so far I’d touched on the VALUE of a Smile, the VALUE of GREETING others, and the VALUE of LISTENING. And many of you have sent me wonderful comments expressing the VALUE that you AND your team are finding in this type of
Is it just me… or have you also recently noticed that people are listening LESS and LESS? Today were focusing on the Value and Power of LISTENING…
Have you ever walked into a room, office, or business establishment, and in a friendly… enthusiastic manner belted out “Good morningâ€, because that’s what WE’RE taught to say, and no one responded? As a matter of fact, you could almost hear a “pin drop†because everyone was so pre-occupied on their cellphones, that they never
Hi, I’m Theo Gilbert-Jamison, with Performance Solutions by Design… and in this segment we’re focusing on THE VALUE OF A SMILE. Now, you may be asking… Theo, why on earth… are you focusing on this? Well, think about how many times RECENTLY that you’ve check into a hotel, made a doctor’s visit, interacted with the
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