Did you know… 73% of customers become LOYAL based on great service and friendly employees. And, something as simple as a warm and friendly GREETING could be the start of a long-lasting, profitable customer experience. Have you ever walked into a room, office, or business establishment, and in a friendly… enthusiastic manner belted out “Good
Did you know… Feeling appreciated is the #1 reason customers switch away from products and services. Hi, I’m Theo Gilbert-Jamison, with Performance Solutions by Design… and I’d like to take a moment to focus on THE VALUE OF A SMILE. Now, you may be asking… Theo, why on earth… are you focusing on this? Well,
Dealing with rude customers can be a tremendous challenge, especially for employees in the service industry. While some customers may have legitimate complaints, others may be impolite, disrespectful, condescending, or downright abusive toward staff. And when employees work in environments where this is constant, it can significantly impact their mental health. KEY STATISTICS – A
Improving the employee experience is crucial for any organization looking to attract and retain top talent. Why? Because positive employee experiences can often lead to increased productivity, higher employee engagement, and improved customer satisfaction. Also, employees are 87% less likely to quit their job if they are FULLY ENGAGED in the workplace. With this in
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