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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary

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The Power of 1-on-1 Meetings

Hi, I’m Theo Gilbert-Jamison! And, I’m an Author, Consultant, and Executive Coach. And so often in my coaching sessions I’m asked, Theo, how do I get my team to be more engaged AND energized? How do I get them to take MORE initiative? How do I get them to be more proactive in taking care of things before I have to ask? Or, how do I motivate my team?

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Becoming a High-Value Leader (Part 2)

Did you know that 70% of employees in the U.S. are frustrated and unhappy due to negative experiences with their leader? If the level of service provided to your customers has suffered, partially due to high employee turnover and “The Great Resignationâ€, I highly recommend you register for our upcoming webinar. In this 1-hour session,

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The Value of Being UNCOMPROMISING

Is it just me? Or does it seem like more and more, people and businesses are cutting corners? So, ultimately it seems like you’re actually paying MORE for LESS? Well, that’s why I want to take a moment to focus on the importance, value, and power of being UNCOMPROMISING. Now for clarification, when I speak

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