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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary
The Value of Proper DE-ESCALATION
Is it just me? Or have you ALSO noticed just how quickly customer complaints ESCALATE these days? Well, some employees, leaders, and even business owners would love to blame it solely on customers. Saying that customers are overly impatient, expect too much, and are often disrespectful for absolutely no reason at all. But I challenge
The Value of Having INTEGRITY
Is it just me? Or does it seem like people in the workplace have less, and less, INTEGRITY? So often, it seems that if you’re a customer complaining about an issue, or an employee depending on a fellow team member to get something done. People often let you down, with little to no thought of
The Value of Have a Sense of URGENCY
Does your team have a “Sense of Urgency†when it comes to getting things done? Or, is it that when you delegate tasks to them, you often get the feeling they’ll get to it some day? Well, as a leader, if you often find yourself struggling with time management issues of your own and very
Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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