Did you know… Feeling appreciated is the #1 reason customers switch away from products and services. Hi, I’m Theo Gilbert-Jamison, with Performance Solutions by Design… and I’d like to take a moment to focus on THE VALUE OF A SMILE. Now, you may be asking… Theo, why on earth… are you focusing on this? Well,
Dealing with rude customers can be a tremendous challenge, especially for employees in the service industry. While some customers may have legitimate complaints, others may be impolite, disrespectful, condescending, or downright abusive toward staff. And when employees work in environments where this is constant, it can significantly impact their mental health. KEY STATISTICS – A
Improving the employee experience is crucial for any organization looking to attract and retain top talent. Why? Because positive employee experiences can often lead to increased productivity, higher employee engagement, and improved customer satisfaction. Also, employees are 87% less likely to quit their job if they are FULLY ENGAGED in the workplace. With this in
Did you know… 85% of employees believe that effectively holding team members accountable is one of the most important skills leaders must possess. So, why is creating a culture of accountability so important? Well, there are five important reasons to consider… 1 – Achieving Organizational Goals – When you create a culture of accountability, employees
Looking for simple ways to increase Employee Engagement and Productivity while consistently elevating the Customer Experience from average to extraordinary? Introducing the Daily Team Huddle Program – the ultimate solution for teams looking to raise the bar by improving communication, productivity, and strengthening team bonds! Our program is designed to help teams of all sizes
Are you ready to take your leadership skills to the next level? Introducing Becoming a Highly Effective Leader, a comprehensive, personalized professional development program designed to help you become a more effective, confident, and respected leader. Our program covers a wide range of topics including communication, delegation, decision-making, and team management. You will learn from
Register now and save the date! This 1-hour highly interactive leadership webinar is designed to provide you with the knowledge and skill to create and sustain a culture of self-accountability within your team. Topics We’ll Cover: Differences in a Culture of Inconsistency vs. Accountability; Why Team Accountability is Crucial in Business; Actions & Behaviors of
Do you consider yourself a leader (or executive) who BUILDs or DESTROYs employee engagement, enthusiasm, and retention? Well, studies show that companies with high employee engagement are 22% more profitable. This should prompt all leaders to encourage engagement and do what’s necessary to help their workforce be more productive. So, if you’re not sure if
REGISTER NOW and save the date! This 1-hour highly interactive leadership webinar is designed to provide you with the knowledge to enhance your leadership skills so you communicate with more professionalism, confidence, and tact. Topics We’ll Cover: Assessing Your Current Communication Skills; -Benefits of Effective Leadership & Business Communication; Identifying & Refining Your Communication Blind
Register now and save the date! This 1-hour highly interactive leadership webinar is designed to provide you with the knowledge and skill to create, implement, and sustain a vision of success for your team. Topics We’ll Cover: Why Visionary Leadership is important in Business; Character Traits of a Visionary Leader; Pros & Cons of Being
I spend a lot of time with employees and leaders helping then implement, and sustain simple ways to improve their work environment, achieve business success, and excel. With this in mind, I’d like to take just a few minutes to share my top 10 qualities of a leaders who cares. ONE – Leaders who care
Does it seem like your team is a little delinquent when it comes to treating each other with Trust, Honor, and Respect? If you’re searching for new solutions to this problem, we may have a great idea for you. Our program focuses on three vital components crucial in creating a high-performing team. TRUST – 13
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