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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary
The Value of Killing People with KINDNESS
Is it just me? Or does it seem like people are angrier and angrier? Well, how much of that could be solved by simply “killing people with kindness”? Maybe not 100%. But I have a strong suspicion that if we were more caring, compassionate, and kind to one another for most people it would be almost impossible to continue to be rude, condescending, and disrespectful.
The Value of GREETING Others
Did you know… 73% of customers become LOYAL based on great service and friendly employees. And, something as simple as a warm and friendly GREETING could be the start of a long-lasting, profitable customer experience. Have you ever walked into a room, office, or business establishment, and in a friendly… enthusiastic manner belted out “Good
The Value of a SMILE
Did you know… Feeling appreciated is the #1 reason customers switch away from products and services. Hi, I’m Theo Gilbert-Jamison, with Performance Solutions by Design… and I’d like to take a moment to focus on THE VALUE OF A SMILE. Now, you may be asking… Theo, why on earth… are you focusing on this? Well,
Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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