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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary

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Elevating Your Leadership Skills

Hi, I’m Theo Gilbert-Jamison, and in this brief blog, I’d like to share TEN things that SMART leaders don’t do! ONE – They Don’t Make Excuses. Instead they accept responsibility, learning from their experience to improve. TWO – Smart leaders don’t Rely on Luck… to solve their problems. Instead, they spend their energy… working on

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Webinar – Facilitating Huddles Employees Enjoy

Did you know… Engaging Daily Team Huddles are key to ensuring your team works cohesively TOGETHER, and is strongly aligned around a common purpose. Meaningful, interesting, fun team huddles also ensure everyone is aware of the goals and how they contribute to achieving them.

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Webinar – Creating a Culture of Respect

Did you know… 72% of employees believe treating people with the highest level of dignity and respect is “very important” in the workplace. Also, respect is considered a top contributor in overall employee satisfaction and engagement, and when employees don’t feel valued and respected they more readily quit.

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