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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary

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Creating a Culture of RESPECT

Is it just me? Or does it seem like people are becoming more hostile, rude, disrespectful, and uncivil at work?  Well, when you think about a toxic work environment, what comes to mind? Could it be condescending, negative, abrupt, behavior that goes unaddressed.  A lack of patience, compassion, and consideration for others. Threatening physical harm,

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Elevating the Learning Experience from Average to Extraordinary

I’ve been honored in working with the leaders (and high potential team members) of Family Health Centers (Orangeburg, SC) every month since August. And so far, we’ve covered many dynamic topics that have helped them elevate their leader, employee, and patient experience! This week we focused on “Creating a Culture of RESPECT” in the workplace,

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Elevating Your Leadership Skills

Hi, I’m Theo Gilbert-Jamison, and in this brief blog, I’d like to share TEN things that SMART leaders don’t do! ONE – They Don’t Make Excuses. Instead they accept responsibility, learning from their experience to improve. TWO – Smart leaders don’t Rely on Luck… to solve their problems. Instead, they spend their energy… working on

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