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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary
Strengthening Financial Acumen
In the dynamic landscape of modern business, the ability to understand and navigate financial matters is crucial for leaders across all functions. Yet, for many non-financial leaders, the realm of finance can seem daunting and complex. However, developing financial acumen is not reserved for accountants and finance professionals alone; it’s a skill set that can
The Six Principles of Service Excellence
Customer Service shouldn’t be a department, it should be the entire company! Did you know, world class organizations that are able to create and sustain a culture of service, performance, and operational excellence have six principles in common? Check out our Service Excellence cheat sheet below and use it as a gauge to determine where
It’s Never Too Early to Start Planning for the Future
Who claims it’s premature to delve into futuristic strategizing? Here’s a bold proposition: Why not designate 2024 as the year to excel in customer experience training? Provide your team with an enticing prospect! Plan Now for 2024: Mastering Customer Experience Training The opportune moment has arrived to infuse some enchantment into your team’s customer experience
Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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