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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary
The Customer Experience Revolution
Insights From the U.S. Haitian Chamber Annual Conference I recently had the honor of participating in a panel at the U.S. Haitian Chamber of Commerce Annual Conference focused on “The Customer Revolution – Elevating Service Standards in Haitian American Businesses.” It was an inspiring conversation among accomplished business leaders, and the questions raised offered powerful
Everyone Has Purpose
Why Meaning Matters in Work and Leadership If your goal as a leader is to create an exceptional workplace, there’s one truth you must embrace: every role, every position, and every employee matters. Creating a culture of excellence isn’t about a “Big I” and a “Little You.” That’s what we call hierarchical thinking. Instead, it’s
7 Steps to Strengthen Team Engagement & Loyalty
Can anyone tell me what’s the REAL role of leadership in creating AND sustaining a culture of excellence? It’s a powerful question. But here’s the shocker: nearly 70% of mid-level leaders STRUGGLE to give a clear, confident answer. And that’s a problem. Because if you’re unclear it’s likely your team is, too. No direction. No
Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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