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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary
Check Out Our Leadership Webinar Series
Is it just me? Or, does it seem like increasingly customers are having to deal with mediocre to poor telephone communication (when seeking help over the phone). And even during in-person interactions, customers are often subjected to disengaged, disrespectful behavior from employees who have obviously “quietly quit” their job.
The Power of Visionary Leadership
Hello my friends! I’m Theo Gilbert-Jamison with Performance Solutions by Design. And in this segment, we’re focusing on Visionary Leadership! So, I’d like to start by asking… Do you consider yourself a visionary leader? And, is it an important attribute in the success of your team?
Becoming a High-Value Leader (Part 3)
Do you find yourself constantly struggling to increase employee engagement and customer satisfaction? Whether you’re aware or not, there’s a formula for creating and sustaining a culture of excellence. And if you’re not applying it, you run the risk of not only high customer dissatisfaction, but also high employee disengagement and turnover, and steadily declining
Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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