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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary

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The Value of Exceeding Expectations

If you’ve been following my RECENT blog posts, then you know that so far I’d touched on the VALUE of a Smile, the VALUE of GREETING others, and the VALUE of LISTENING. And many of you have sent me wonderful comments expressing the VALUE that you AND your team are finding in this type of

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A woman with curly hair is smiling and holding her hand up to the side of her head.

The Value of LISTENING

Is it just me… or have you also recently noticed that people are listening LESS and LESS? Today were focusing on the Value and Power of LISTENING…

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A woman in red jacket standing next to a yellow and white sign.

The Value of GREETING Others

Have you ever walked into a room, office, or business establishment, and in a friendly… enthusiastic manner belted out “Good morningâ€, because that’s what WE’RE taught to say, and no one responded? As a matter of fact, you could almost hear a “pin drop†because everyone was so pre-occupied on their cellphones, that they never

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