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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary
Rude Customers & Employee Mental Health
Dealing with rude customers can be a tremendous challenge, especially for employees in the service industry. While some customers may have legitimate complaints, others may be impolite, disrespectful, condescending, or downright abusive toward staff. And when employees work in environments where this is constant, it can significantly impact their mental health. KEY STATISTICS – A
Elevating the Employee Experience
Improving the employee experience is crucial for any organization looking to attract and retain top talent. Why? Because positive employee experiences can often lead to increased productivity, higher employee engagement, and improved customer satisfaction. Also, employees are 87% less likely to quit their job if they are FULLY ENGAGED in the workplace. With this in
Creating a Culture of Accountability
Did you know… 85% of employees believe that effectively holding team members accountable is one of the most important skills leaders must possess. So, why is creating a culture of accountability so important? Well, there are five important reasons to consider… 1 – Achieving Organizational Goals – When you create a culture of accountability, employees
Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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