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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary

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The Value of Having INTEGRITY

Is it just me? Or does it seem like people in the workplace have less, and less, INTEGRITY? So often, it seems that if you’re a customer complaining about an issue, or an employee depending on a fellow team member to get something done. People often let you down, with little to no thought of

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The Value of Have a Sense of URGENCY

Does your team have a “Sense of Urgency†when it comes to getting things done? Or, is it that when you delegate tasks to them, you often get the feeling they’ll get to it some day? Well, as a leader, if you often find yourself struggling with time management issues of your own and very

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The Value of Attention to DETAIL

Is it me, or does it seem as though very few employees possess Attention to Detail? What exactly is ATTENTION TO DETAIL? It’s taking that extra minute or two to ensure what every product or service you are providing is absolutely PERFECT! Having a sense of PRIDE and ENJOY in the work that you put

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