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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary
Is It Time To Make a Pivot?
WHY WE DON’T CHANGEDid you know that 60% of professionals don’t realize they need to make serious career changes until it’s too late? Here are three reasons why… A fear of uncertainty. Just the thought of leaving a stable job and diving into the unknown can be overwhelming – along with the fear of financial
The Six Principles of Service Excellence
Are your leaders equipped to elevate the customer experience from average to extraordinary? If you’re unsure, here are six key principles that are instrumental in creating and sustaining a culture of excellence! Principle 1: Vision and Mission – Which is a clear, simple statement that defines what your organization is about and its purpose. Principle
Elevating the Customer Experience
In this blog article we’re focusing on Raising the Bar and Elevating the Customer Experience from Average to Extraordinary. So, I’d like to quickly share MY 11 simple, sure-fire ways to create customer loyalty and delight. Most likely, we’ve all heard many times… “Creating a Culture of Excellence is a JOURNEY, not a destination.” So,
Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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