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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary
The Emotional Bank Account
Would you believe that 70% of leaders firmly believe that their team TRUST them. However, studies show that less than 20% of employees would agree. Strengthening your Emotional Bank Account with your team is one of the quickest, most effective ways to build trust with your team and colleagues — which involves spreading goodwill and
Is It Time To Make a Pivot?
WHY WE DON’T CHANGEDid you know that 60% of professionals don’t realize they need to make serious career changes until it’s too late? Here are three reasons why… A fear of uncertainty. Just the thought of leaving a stable job and diving into the unknown can be overwhelming – along with the fear of financial
The Six Principles of Service Excellence
Are your leaders equipped to elevate the customer experience from average to extraordinary? If you’re unsure, here are six key principles that are instrumental in creating and sustaining a culture of excellence! Principle 1: Vision and Mission – Which is a clear, simple statement that defines what your organization is about and its purpose. Principle
Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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