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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary

Leadership in Action: WHY Words Matter
In the journey to build extraordinary teams and unforgettable customer experiences, one truth stands tall: Words Matter. Especially in leadership, the language we choose—and how consistently we use it—can shape the mindset, performance, and culture of entire organizations. The Blueprint for Excellence Every team meeting, every coaching conversation, and every training session is a chance

Listen & Learn Podcast
Unlocking Career Advancement through Internal Networking The workplace is evolving at an unprecedented pace, and professionals who master internal networking gain a distinct competitive advantage. Yet, despite its importance, many people misunderstand or overlook this critical skill, limiting their career growth and leadership potential. Throughout this engaging podcast, renowned Networking Strategist – Chi Chi Okezie

Don’t Miss The Executive Forum
Thriving in an Everchanging Business Landscape Performance Solutions by Design, Inc. is proud to announce The Executive Forum, a prestigious gathering of industry leaders, innovators, and visionaries set to take place on June 13th, 2025, at the Georgia Tech Hotel & Conference Center. The Executive Forum serves as a dynamic platform for executives from diverse

Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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