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What happens when two industry trailblazers come together to discuss the future of the Client Experience? The result is a wealth of invaluable insights that can propel your organization and leadership to new heights of client/customer loyalty, employee engagement, and profitability. Theo Gilbert-Jamison and Brenda Plowman are two “energizing” experts, renowned for their ability to
Elevating the Patient Experience
When we lead by example, greatness follows! True success happens when leaders and executives embody the core values they ask of their teams—lifting everyone to new heights. A huge shoutout to the incredible leadership team at Tandem Health in Sumter, SC! They showed up, engaged, and committed to raising the bar at our workshop. I
Elevating Your Customer Experience
Handling customer challenges with the right skills, knowledge, and confidence is key to building trust and loyalty. That’s why we’re thrilled to partner with Tandem Health to share proven strategies for resolving customer issues with professionalism and finesse. Introducing: “The Art of Listening and Effective Service Recovery” – an engaging workshop designed to empower your
Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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