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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary
Enhancing Communication & Telephone Etiquette
Did you know… Customers greatly prefer human-to-human interactions like phone calls (62%),and email (46%), than chat, self-service, or bots — when dealing with issues. And that 77% believe a phone call is the most effective way to get an answer quickly.
The Power of DELEGATION
Is it just me? Or, does it seem like more and more leaders find themselves performing standard tasks that could easily be delegated within their team? I ask this question, because often in my Leadership & Executive Coaching practice – one of the major challenges most leaders struggle with is “work/life balance” and “time management.” And many times, once we get to the root cause it often leads back to their inability to delegate challenging and sometimes even nominal tasks to their team.
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Is it just me? Or, does it seem like increasingly customers are having to deal with mediocre to poor telephone communication (when seeking help over the phone). And even during in-person interactions, customers are often subjected to disengaged, disrespectful behavior from employees who have obviously “quietly quit” their job.
Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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