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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary

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What is Executive Presence?

In my leadership and executive coaching practice what I find is that many leaders struggle with developing Executive Presence. Mainly because many of them lack clarity surrounding exactly what it is.  So allow me to define! You see, Executive Presence is the ability to project confidence, competence, and authority, while also being approachable and relatable.

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Upcoming “Raising the Bar” Workshops

What is your team doing to “RAISE THE BAR†and Elevate the Customer Experience from Average to Extraordinary? It’s common knowledge, when leaders and employees are aligned with a common purpose of creating a memorable customer experiences, the success they can achieve is unthinkable. In this fast-paced, highly interactive session, we’ll discuss: The Definition of

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Transitioning to a Leadership Role

Transitioning from being a buddy to a boss is an essential step for anyone taking on a management role. It requires a significant shift in mindset, as well as the development of new skills and behaviors that are necessary for successful leadership. The importance of making this transition effectively cannot be overstated. Failure to do

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