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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary

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The Value of GREETING Others

Have you ever walked into a room, office, or business establishment, and in a friendly… enthusiastic manner belted out “Good morningâ€, because that’s what WE’RE taught to say, and no one responded? As a matter of fact, you could almost hear a “pin drop†because everyone was so pre-occupied on their cellphones, that they never

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The Value of a SMILE

Hi, I’m Theo Gilbert-Jamison, with Performance Solutions by Design… and in this segment we’re focusing on THE VALUE OF A SMILE. Now, you may be asking… Theo, why on earth… are you focusing on this? Well, think about how many times RECENTLY that you’ve check into a hotel, made a doctor’s visit, interacted with the

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