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Great Articles, Videos, Tips, and Best Practices to Help You Raise the Bar and Elevate the Customer Experience from Average to Extraordinary
Empowering Tomorrow’s Visionaries
FOR IMMEDIATE RELEASE The GenZ Leadership Summit to Convene at Georgia Tech, August 12-13, Empowering Tomorrow’s Visionaries Atlanta, Georgia, May 7, 2024 – The future is in the hands of the next generation, and The GenZ Leadership Summit is poised to cultivate the leaders of tomorrow. Set to take place at Georgia Institute of Technology
Strengthening Financial Acumen
In the dynamic landscape of modern business, the ability to understand and navigate financial matters is crucial for leaders across all functions. Yet, for many non-financial leaders, the realm of finance can seem daunting and complex. However, developing financial acumen is not reserved for accountants and finance professionals alone; it’s a skill set that can
The Six Principles of Service Excellence
Customer Service shouldn’t be a department, it should be the entire company! Did you know, world class organizations that are able to create and sustain a culture of service, performance, and operational excellence have six principles in common? Check out our Service Excellence cheat sheet below and use it as a gauge to determine where
Theo Gilbert-Jamison is an Author, Consultant, Keynote Speaker, Executive Coach, and the Founder of Performance Solutions by Design, Inc.
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